Szanowni Państwo

W związku z występowaniem przypadków zakażenia koronawirusem w Polsce i realnym zagrożeniem epidemiologicznym, popartym zaleceniami Głównego Inspektora Sanitarnego, mając na uwadze bezpieczeństwo i zdrowie Państwa oraz pracowników naszej firmy, zdecydowaliśmy o nieorganizowaniu tegorocznej edycji konferencji HR w Centrach Usług Biznesowych i IT.

Dziękujemy za zrozumienie,
Zarząd TEST

Edition 2014

HR IN BUSINESS AND IT CENTRES CONFERENCE IS A COUNTRYWIDE FORUM FOR HR MANAGERS AND KEY SPECIALIST IN THE INDUSTRY.

About the conference

On 16th-17th October the HR in Business and IT Service Centres Conference took place. It was a unique event in Poland addressed only to the service centres industry. The rule – education, not sales – allowed the Attendees to freely share their experiences with the group of HR professionals. 73% of the Attendees were centres’ HR Managers and Directors. They included representatives of 13 major SSC/BPO/ITO locations in Poland, which made it possible to analyse similarities and discrepancies resulting from their operation in different regions.

The first day of the Conference was abundant in sessions on varied subjects and topics. There were enlivened discussions and analysis of solutions applied by the Attendees. Following the main part, there was time for integration in the evening. The second day was devoted entirely to hands-on and interactive workshops. It was divided into four sessions conducted by different experts.

The feedback surveys confirmed high level of satisfaction with the programme and organisation, but mostly with the atmosphere which enabled the Attendees to freely share their experiences and lead open discussions. We are honoured and obliged to keep doing our best in the future.

Organizers

2014 RECAP

HERE IS A RECAP OF 2014 EDITION





ATTENDEES’ OPINIONS


Tina Sobocińska

EMEA PASS PEOPLE ADMINISTRATION SHARED SERVICES DIRECTOR
SCHNEIDER ELECTRIC POLSKA

The Conference was a perfect opportunity for me to learn of challenges on the Kraków market of service centres. I value how the Attendees are open to share their experiences and challenges. I may recommend the event to all leaders and HR business partners

Magdalena Tomicka

HR Business Partner
Atos

By attending the Conference I was able to share vast experience in the HR field. Owing to the wide range of subjects, every attendee could find something particularly attractive to him or her. The programme was great, and interesting information was prese

Rafał Szajewski

Team Lead in Foreign Investment Department
Polska Agencja Informacji i Inwestycji Zagranicznych

The HR in Business and IT Service Centres Conference was a very interesting experience. Meeting people responsible for taking care of the most important asset of every company, namely its employees, gave me a better understanding of how to make the workpl

Aleksandra Paramuszczak

HR Manager
Pandora Jewelry Shared Services

The Conference was truly valuable thanks to a lot of sessions covering case studies from different organisations operating in our industry. The attendees willingly shared their experience. We had the opportunity to discuss the topics during the conference

Ewa Kozłowska

HR Director
ArcelorMittal Shared Service Centre Europe

I heartily recommend attending the HR in Business and IT Service Centres Conference organised by Advisory Group TEST Human Resources. For the first time I was able to attend the event truly oriented towards exchanging experiences, team work on specific pr

Magdalena Łężna

HR Business Partner
Bayer Sp. z o.o.


I am very happy that you plan to organise a second edition of the meeting. I think it is the best Conference for HR professionals from the SSC/BPO industry.

Speakers

Ilona Ciężkowska

HR Deputy Manager
RR Donnelley Europe, Centrum Usług

   

Sylwia Czajka-Jansen

Senior HR Business Partner

Karolina Długosz

Capgemini Polska

Magdalena Dzikowska

HR Manager
Carlsberg Shared Services

Marcelo Mendizabal

HR Business Partner Global Shared Services Centre
Electrolux Poland

Dominika Nawrocka

Employer Branding Manager
Capgemini Polska

Rafał Pokrzywa

Recruitment & Talent Acquisition Manager - Associate Director
UBS Kraków

Katarzyna Reinfuss

HR Manager
Motorola Solutions, Centrum Usług

Jolanta Skrzyńska-Winkel

Vice HR Director for Organization Development HRBP
EDF Polska Centrum Usług Wspólnych

Tina Sobocińska

EMEA PASS People Administration Shared Services Director
Schneider Electric Polska

Jacek Sysak

Talent Development Manager
Euroclear Bank SA/NV

Dominika Nawrocka

Content Director
Capgemini Polska

see all

Programme

Day 1 Thursday, October 16th, 2014
9:00 - 9:30

Registration of Participants of the conference and morning coffee

9:30 - 9:45

Welcoming the Participants and networking

Jarosław Pięta
Conference Organizer, Member of the Board

Dominika Nawrocka
Content Director

Adela Zacharzewska
Conference Organizer, Member of the Board

Advisory Group TEST Human Resources

Capgemini Polska

Advisory Group TEST Human Resources

9:45 - 10:30

Expert presentation: Do we need HR? 

Sylwia Czajka-Jansen
Senior HR Business Partner

10:30 - 11:30

Case study: Creating Shared Service Centre for EDF Group Poland. 

Jolanta Skrzyńska-Winkel
Vice HR Director for Organization Development HRBP

EDF Polska Centrum Usług Wspólnych

11:30 - 11:50

Coffee break

11:50 - 12:35

Expert presentation and discussion with the Participants: Managing the millennium generation – how will we work in 2020?

Katarzyna Reinfuss
HR Manager

Motorola Solutions, Centrum Usług

12:35 - 13:20

Expert presentation and interactive question session: Motivate or not to motivate, that is the question. Dilemmas in salary plans and benefit policies.

Ilona Ciężkowska
HR Deputy Manager

RR Donnelley Europe, Centrum Usług

13:20 - 14:20

Lunch

14:20 - 14:45

Expert presentation: Employer Branding – fashion or need?

Dominika Nawrocka
Employer Branding Manager

Capgemini Polska

14:45 - 15:10

Expert presentation: CSR in outsourcing – responsibility is the key. Corporation – a human planet.

Karolina Długosz

Capgemini Polska

15:10 - 15:30

Discussion with the Participants of the conference to summarise session V and VI, led by Dominika Nawrocka and Karolina Długosz.         

17:00 - 19:30

Cocktail party – networking with live music     

Day 2 Friday, October 17th 2014
9:00 - 9:30

Morning coffee

9.30 - 10.00

Expert presentation: HR parameterisation – prospect of HR Shared Services Center at Schneider Electric

Tina Sobocińska
EMEA PASS People Administration Shared Services Director

Schneider Electric Polska

10.00 - 10.35

Working in subgroups moderated by Tina Sobocińska

10:35 - 10:55

Coffee break

10:55 - 11:25

Expert presentation: Recruitment of job candidates in mature market for shared services centres. Candidate’s or employer’s market?

Rafał Pokrzywa
Recruitment & Talent Acquisition Manager - Associate Director

UBS Kraków

11:25 - 12:00

Working in subgroups moderated by Rafał Pokrzywa

12:00 - 12:30

Expert presentation: Corporate talent show – how to find the X factor and develop team leaders in an organisation.

Jacek Sysak
Talent Development Manager

Euroclear Bank SA/NV

12:30 - 13:05

Working in subgroups moderated by Jacek Sysak

13:10 - 14:00

Lunch

14:00 - 14:30

Expert presentation: Dillemas in the management by commitment. How to inspire passion, activity and independence of workers in standardised reality of service centres?

Magdalena Dzikowska
HR Manager

Carlsberg Shared Services

14:30 - 15:15

Working in subgroups moderated by Magdalena Dzikowska

15:15 - 15:30

Closing the conference

Dominika Nawrocka
Content Director

Jarosław Pięta
Conference Organizer, Member of the Board

Capgemini Polska

Advisory Group TEST Human Resources