Szanowni Państwo

W związku z występowaniem przypadków zakażenia koronawirusem w Polsce i realnym zagrożeniem epidemiologicznym, popartym zaleceniami Głównego Inspektora Sanitarnego, mając na uwadze bezpieczeństwo i zdrowie Państwa oraz pracowników naszej firmy, zdecydowaliśmy o nieorganizowaniu tegorocznej edycji konferencji HR w Centrach Usług Biznesowych i IT.

Dziękujemy za zrozumienie,
Zarząd TEST

Edition 2015

HR in Business and IT Service Centres is a countrywide forum for HR Managers and key HR Specialists

About the conference

The 2015 edition of the Conference was held on 15th-26th October. The second edition of the Conference featured workshops, case studies, discussions, debates by the small tables, networking opportunities among the highly specialised HR managers. It was a great venue for discussion and sharing of experience. As many as 74% of the attendees were HR Managers and Directors of Business Service Centres, who represented 22 major centres of the business service industry in Poland.

Once again, the Conference was highly evaluated by the Attendees. Thank you! We promise not to slow down with the following editions!

Organizers

2015 RECAP

HERE IS A RECAP OF 2015 EDITION

ATTENDEES’ OPINIONS

Sebastian Boniewicz

HR Director
Impel Business Solutions

One of the most important HR-related events in the SSC and BPO industry. Interesting case studies, current subjects and challenges, up-to-date trends and data. With its congenial atmosphere and opportunity to share our experience with industry experts, th

Marek Lewandowski

HR Director
Veolia Centrum Usług Wspólnych

Once the Conference ended I felt like after... a good dinner, in a good restaurant, in a good company... “I will definitely come back here....” Practically, exchange of interesting experiences by professional experts, who know what they are talking about

Hanna Spychalska-Waszek

HR Manager
QIAGEN Business Services

Attending the Conference was a very thought-provoking experience for me. Owing to the interactive form of sessions, the attendees were able to share good practices and together work on solving problems we encounter every day. I appreciate the varied selec

Maciej Wituszyński

Recruitment Manager
Shell Polska

The HR in Centres Conferences is a great platform for sharing experience, reflections on areas which may be improved and opportunity to meet HR practitioners and experts from our sector. The attendees are open to share their knowledge and experience. I he

Speakers

The talks were given by acknowledged HR experts working for the SSC/BPO/ITO industry. We invited HR managers to share their experience and best practices. Special guests, business trainers and outstanding industry professionals were your source of inspiration.

Marzena Arszyńska

HR Manager
Sabre Polska

dr Andrzej Bigaj

Labour Law Expert

Adrianna Kołosowska-Ryżewska

Team Leader HR Business Partner
Objectivity Bespoke Software Specialists Sp. z o.o.

Magdalena Kopyściańska

HR People Development Leader
Objectivity Bespoke Software Specialists Sp. z o.o.

Monika Kuczyńska

Personal Director
NSG Group

Jacek Pączek

SSC/BPO Management Expert

Krzysztof Przybylski

Vice World Champion of Gamification and Loyalty LoyaltyGames 2014
Gamfi Sp. z o.o.

Tina Sobocińska

EMEA PASS People Administration Shared Services Director
Schneider Electric Polska

Ewa Szalewska

Head of HR
IG

Michał Wolak

Continuous Improvement Expert
Lufthansa Global Business Services

see all

Programme

Day 1	Thursday, October 15th, 2015
9:00 - 9:30	Registration and morning coffee
9:30 - 10:00	Welcome and short time for networking	Dominika Nawrocka Content Director Jarosław Pięta Conference Organizer, Member of the Board	Capgemini Polska Advisory Group TEST Human Resources
10:00 - 11:00	Session I Workshop Collaboration between the management board and HR in SSC/BPO/ITO. What do executives expect from us?	Jacek Pączek SSC/BPO Management Expert
11:00 - 11:20	Coffee break
11:20 - 12:20	Session II Case study Diversity management – advantage or problem? Small and large, local and dispersed, Polish and international. Companies' specific environment and relevant leadership styles.	Ewa Szalewska Head of HR	IG
12:20 - 13:20	Session III Case study From a geek to a leader - development of leadership competencies in the world of IT.	Adrianna Kołosowska-Ryżewska Team Leader HR Business Partner Magdalena Kopyściańska HR People Development Leader	Objectivity Bespoke Software Specialists Sp. z o.o. Objectivity Bespoke Software Specialists Sp. z o.o.
13:20 - 14:20	Lunch
14:20 - 15:30	Session IV Inspirations What can be measured in processes executed in SSC/BPO/ITO companies? The role of measuring real time in optimising business processes.	Michał Wolak Continuous Improvement Expert	Lufthansa Global Business Services
15:30 - 15:50	Coffee break
15:50 - 17:00	Session V Workshop Gamification: optional play... guaranteed results - how to successfully engage employees.	Krzysztof Przybylski Vice World Champion of Gamification and Loyalty LoyaltyGames 2014	Gamfi Sp. z o.o.
17:00 - 22:00	Cocktail party and networking
Day 2	Friday, October 16th 2015
9:00 - 9:30	Morning coffee
9.30 - 11.00	Session I Workshop Vision of SSC/BPO development in Poland. How to retain a competitive edge?	Tina Sobocińska EMEA PASS People Administration Shared Services Director	Schneider Electric Polska
11:00 - 11:20	Coffee break
11.20 - 12.20	Session II Case study Building employees engagement in Shared Service Centres.	Monika Kuczyńska Personal Director	NSG Group
12:20 - 13:20	Session III Case study How HR may successfully support substantial organisational changes? - based on the example of Sabre Polska.	Marzena Arszyńska HR Manager	Sabre Polska
13:20 - 14:20	Lunch
14:20 - 15:50	Session IV Workshop Efficient working time management in SSC/BPO/ITO industries.	dr Andrzej Bigaj Labour Law Expert
15:50 - 16:30	Ending and coffee

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