Szanowni Państwo

W związku z występowaniem przypadków zakażenia koronawirusem w Polsce i realnym zagrożeniem epidemiologicznym, popartym zaleceniami Głównego Inspektora Sanitarnego, mając na uwadze bezpieczeństwo i zdrowie Państwa oraz pracowników naszej firmy, zdecydowaliśmy o nieorganizowaniu tegorocznej edycji konferencji HR w Centrach Usług Biznesowych i IT.

Dziękujemy za zrozumienie,
Zarząd TEST

Edition 2016

2016 Conference

About the conference

On 18th-19th October the third edition of the HR in Business and IT Service Centres Conference was held. It was a unique event in Poland addressed exclusively to the service centres industry. 78% of the attendees were representatives of the centres’ management staff. They included representatives of over ten major SSC/BPO/ITO locations in Poland, which made it possible to analyse similarities and discrepancies resulting from their operation in different regions. The event was constructed in such a way so as to enable a free exchange of experiences and information useful in a day to day work of HR professionals.

During both days, the attendees took part in workshops and sessions conducted by HR practitioners. The form of the Conference was designed to encourage integration of HR circles and build new relationships in the SSC/BPO/ITO industry.

Organizers

2016 RECAP

HERE IS A RECAP OF 2016 EDITION





Photos and video: Flashback Video.

ATTENDEES’ OPINIONS


Dariusz Falkiewicz

HR Director
NSG Group

The organisation of event was top notch and sessions discussed the very core of problems related to management of this kind of business. The opportunity of sharing experiences with other participants – priceless. I am very happy that I got persuaded to at

Monika Łęgowik

HR Operations Team Leader (UK & Poland)
McCormick Shared Services

The relevance of subjects covered, speakers who shared their expertise and experience, and professionalism of the conference organisers make it the event I may heartily recommend to all HR practitioners. Another important thing was that the attendees were

Speakers

dr Andrzej Bigaj

Attorney of the Cracow Bar Association
Kancelaria Adwokacka dr Andrzej Bigaj

Agata Guzik-Rybkowska

Learning & Development Head Center of Business Services Danone
Grupa Danone

Anna Jaroszewska

Recruitment Manager
EY Global Delivery Services Poland

Aleksandra Paramuszczak

HR Manager
Pandora Jewelry Shared Services Sp. z o.o.

Barbara Skoczek

HR Business Partner
Volvo Polska Sp. z o.o.

Tina Sobocińska

EMEA PASS People Administration Shared Services Director
Schneider Electric Polska

Natalia Stępień

HR Business Partner
Volvo Polska Sp. z o.o.

Renata Szostak

Personal Director, Vice President
State Street Bank Polska

Piotr Świętochowski

Senior Sales Manager
Oracle Polska Sp. z o.o.

Krzysztof Wiśniak

HR Operations Manager Żywiec Zdrój S.A.
Grupa Danone

Adam Wojciechowski

HR Analytics Manager
UBS Business Solutions Poland Sp. z o.o.

Monika Wójcik

HR Analytics Solutions Delivery Head
UBS Business Solutions Poland Sp. z o.o.

Beata Wróblewska-Mazurkiewicz

HR Director Poland & Baltic States
Oracle Polska Sp. z o.o.

Beata Wrzosek

Talent & Recruitment Head Center of Business Services Danone
Grupa Danone

Anna Marciniak

Personal and administration Manager
Skanska Property Poland

Ewa Janiszewska-Poszwa

Regional Sales Manager
Sodexo Benefits and Rewards Services Polska

see all

Programme

Day 1 Tuesday, October 18th 2016
9.00 - 9.30

Registration and morning coffee

9.30 - 10.00

Greeting the Participants

Time for brief networking

Dominika Nawrocka
Content Director

Jarosław Pięta
Conference Organizer, Member of the Board

Capgemini Polska

Advisory Group TEST Human Resources

10.00 - 11.10

Session I Workshop

How not to lose carriages when the train is going at max speed? Building effective, not just showy, cooperation between HRBP and shared service on the example of introducing the Center of Business Services at the Danone Group. 

Agata Guzik-Rybkowska
Learning & Development Head Center of Business Services Danone

Beata Wrzosek
Talent & Recruitment Head Center of Business Services Danone

Krzysztof Wiśniak
HR Operations Manager Żywiec Zdrój S.A.

Grupa Danone

Grupa Danone

Grupa Danone

11.10 - 11.30

Coffee break

11.30 - 12.30

Session II Case study

Cultural Ambassador, or the right hand of HR. Case study of Volvo Polska.

Barbara Skoczek
HR Business Partner

Natalia Stępień
HR Business Partner

Volvo Polska Sp. z o.o.

Volvo Polska Sp. z o.o.

12.30 - 13.30

Session III Case study

You own your career: building engagement and development based on employee responsibility.

Renata Szostak
Personal Director, Vice President

State Street Bank Polska

13.30 - 14.20

Lunch

14.20-14.30

Session IV Case study

Change management.

Anna Marciniak
Personal and administration Manager

Skanska Property Poland

14.30-15.30

Session V Workshop

Automatization of HR processes – opportunity or threat for a business?

Beata Wróblewska-Mazurkiewicz
HR Director Poland & Baltic States

Piotr Świętochowski
Senior Sales Manager

Oracle Polska Sp. z o.o.

Oracle Polska Sp. z o.o.

15.30-15.50

Coffee break

15.50-17.00

Session VI Presenting study results and a moderated discussion

"The grass is always greener on the other side" – where will the race of remuneration packages within the SSC/BPO sector take us?

Aleksandra Paramuszczak
HR Manager

Pandora Jewelry Shared Services Sp. z o.o.

20.00-24.00

After party

Day 2 Wednesday, October 19th 2016
9.00 - 9.30

Morning coffee

9.30 - 11.00

Session I Workshop

An eternal dilemma: inhouse services or outsourcing?

Tina Sobocińska
EMEA PASS People Administration Shared Services Director

Schneider Electric Polska

11.00 - 11.20

Coffee break

11.20 - 12.20

Session II Workshop

Use of HR analytics in company management.

Monika Wójcik
HR Analytics Solutions Delivery Head

Adam Wojciechowski
HR Analytics Manager

UBS Business Solutions Poland Sp. z o.o.

UBS Business Solutions Poland Sp. z o.o.

12.20 - 13.20

Session III Case study

Cultural diversity and the job market. How to prepare the HR department for changes in the context of international recruitment?

Anna Jaroszewska
Recruitment Manager

EY Global Delivery Services Poland

13.20 - 14.10

Lunch

14.10-14.20

Session VI Case study

Release the power of motivation, i.e. how do your employees see the non financial benefits. 

Ewa Janiszewska-Poszwa
Regional Sales Manager

Sodexo Benefits and Rewards Services Polska

14.20-15.50

Session V Workshop

Home office as the new employment trend in the SSC/BPO/ITO industry.

dr Andrzej Bigaj
Attorney of the Cracow Bar Association

Kancelaria Adwokacka dr Andrzej Bigaj

15.50-16.30

End and farewell coffee